More serious examples of libraries on the web and interacting with clients in innovative ways later. For now, here's Improv Everywhere's Ghostbusters mission in the New York Public Library.
The New York Public Library is facing budget cuts of $37 million, and the Improv Everywhere incident was to raise awareness of the crisis, and remind people of the library not only as information repository but also a physical place to interact with people. While also being absolutely hilarious :).
Improv Everywhere is not strictly crowdsourcing; while for some missions they've operated on the same principle as flashmobs, their acts are generally "scripted" improvisation by a small number of agents. My favourite IE missions are the Anton Chekov author talk and book signing, the crowd frozen in Grand Central Station, and the Starbucks time moebius.
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